Here to help

Droll support.

Contact support@fiava.ai for account, purchase or generation help.

Recover your account

Sign in with the same Apple account you used to create your Droll account. Purchases stay with their original Droll account. Restoring a purchase in a different Droll account does not transfer private characters or media.

If you cannot get back in, contact us with your Droll support ID, if available, and a description of the issue. Do not send your password, verification codes or payment-card details.

Manage or restore a subscription

Use Restore Purchases in Droll to check purchases made with your Apple account. To view or cancel billing, open Apple subscription settings. Turning off renewal keeps access until the current entitlement expires.

For an App Store refund request, use Apple’s purchase support. A Juice return for a failed generation is separate from a refund of an Apple subscription charge.

A generation failed or is still processing

Keep the existing request in the app and allow it to reconnect. Repeated taps should resume the same operation. A confirmed technical failure returns the Juice charged once. If the outcome is still uncertain, Droll reconciles it before starting another job or issuing a return.

Delete your account

Open Profile → Delete Account in Droll. You can also contact support for a deletion request. Deletion removes your private profile and creations; a minimal protected link is retained to preserve purchase ownership and first-character eligibility, as explained in our Privacy Policy.

Deleting Droll or your Droll account does not cancel your Apple subscription. Manage billing through Apple separately. If Apple access cannot be revoked automatically, follow the instructions shown after your deletion request.

Report a problem

For unwanted content, privacy concerns or a rights-related complaint, email support with the relevant Droll job or support ID. Share only the information needed to investigate.